(828) 658-8455
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Terms & Conditions

  • All prices are shown per item unless otherwise noted.
  • Prices are FOB Weaverville NC.
  • All merchandise must be paid for at time of purchase or shipment unless other arrangements have been made.
  • Volume discounts can be negotiated.

Ordering Information:

  • We have no minimum order.
  • Orders will be shipped by UPS or US Postal Services (on small orders) or Common Carrier (on large orders).
  • We ship to all the lower 48 States, including Alaska and Hawaii.
  • All international orders to be called in or transmitted via email.
  • We accept Visa, MasterCard, Discover, Checks and Money Orders.
  • A service fee of $25 will be charged on all returned checks.

Returns:

  • Refunds are permitted within 30 days of purchase on any item that is unaltered or unmilled.
  • No refunds on custom orders.
  • A restocking fee of 15% on the value of the returned merchandise shall apply.
  • Shipping and handling charges are non-refundable.
  • Customer is responsible for the return shipping charges.
  • A 3% charge will be applied to all credit card refunds.
  • The customer must notify our office of intention to return product within 3 days of  receiving their order. Claims will not be entertained with out prior approval.
  • Customers will either be refunded, credited or if an exchange is requested, once the product in question has been returned.
  • Return shipping is for the customers cost.
  • Product may only be returned in the original condition it was shipped. A claim will not be entertained if it has been custom ordered, cut, turned or changed in any way.

Prices:

  • Typographic errors are subject to correction when ordering. We apologize for any inconvenience this may cause.
  • We try and maintain prices shown on our web site, however, due to fluctuating market conditions, prices may change without notice.

Phone Orders & Store Hours:

  • Call (828) 658-8455 or fax 828-333-5600.
  • We are open from 7:30 am to 4:30 pm EST, Monday through Thursday, 7:30 am to 4:00pm on Friday and by appointment on weekends.

Freight Policy:

  • Free freight on all purchases over $100, of burls, turning stock, pen blanks, knife scales and thin stock bags.
  • This only applies to shipments within the continental US (Excludes Alaska and Hawaii)
  • All freight costs for international orders will be quoted at the time of placing the order with a representative.
Need Help? Call Our Customer Service – (828) 658-8455
Customer Service
(828) 658-8455